Refunds

NO claim / refund / request will be entertained for the products / services/ offers which are provided free of cost.
Your purchase is final and non-refundable. Subject to the other Term and Conditions, no product or service may be returned.

Notwithstanding anything contained in the Terms and Conditions, in the event PINKSTA decides to refund to you, PINKSTA will offer only Cashback stars equivalent to the refund amount, but in some case PINKSTA will refund the money back and the refund could be processed if we have account details of the customer.

Refund could be processed if it is agreed upon and communicated in writing to the customer.

Online Refund is credited directly through the mode from which customer has paid the money within 24 working hours. Once processed by PINKSTA refund takes 15-20 business days to reflect in your account.
Offline Refund is credited once customer shares the bank details post which it takes 10-15 working days. Once processed by PINKSTA refund takes 15-20 business days to reflect in your account.

PINKSTA is not responsible and does not guarantee refund for cases where:

  • Product is delivered to incorrect addresses or transferred to an incorrect account supplied by the customer / sender
  • Unsuccessful deliveries arising from the recipient not being active / present at time of delivery at the address supplied by the customer / sender.
  • Decreased product quality due to an incorrect / incomplete delivery address supplied by the customer / sender, or a re-route requested by the customer / sender.
  • Product quality problems caused by improper handling by the recipient.

Exchanges

PINKSTA will not accept any product exchanges.

Damaged/Defective Products

If any product received by you is in a damaged/defective condition, you should report the same to PINKSTA within 48 hours of such delivery and e-mail the photographs of the same at support@pinkstarapp.com. PINKSTA will in its sole discretion will either deliver to you, the new product at its own cost or refund to you the amount in relation to such product or in case it is provided by a third paty, PINKSTA will forward the complaint to the third party. Subject to the Terms and Conditions, once refund is initiated by PINKSTA, it takes 15-20 business days to reflect the refund amount in your account.

Disclaimers, Limitations And Exclusions Of Liability

WHILE PINKSTA ENDEAVORS TO PROVIDE THE MOST ACCURATE, UP-TO-DATE MATERIALS & SERVICES AVAILABLE, THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES AVAILABLE ON THE APP/WEBSITE, THERE MAY EXIST SOME INACCURACIES, TYPOGRAPHICAL ERRORS, OR OUTDATED INFORMATION. MOREOVER, PINKSTA MAY MAKE MODIFICATIONS OR CHANGES TO THE APP/WEBSITE OR THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES DESCRIBED IN THE APP/WEBSITE AT ANY TIME. PINKSTA IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL OR PRICING ERRORS ON THE APP/WEBSITE; PINKSTA RESERVES THE RIGHT TO REFUSE OR CANCEL ORDERS AT ANY TIME, INCLUDING BUT NOT LIMITED TO ORDERS THAT CONTAIN INCORRECT PRICES OR PRODUCT/SERVICE DESCRIPTIONS, ORDERS IN WHICH PINKSTA BELIEVES THE CUSTOMER HAS VIOLATED APPLICABLE LAW, AND ORDERS THAT PINKSTA BELIEVES ARE HARMFUL TO PINKSTA OR ITS AFFILIATES. PINKSTA ALSO RESERVES THE RIGHT TO LIMIT THE NUMBER OF ITEMS PURCHASED OR ORDERS PLACED THROUGH THIS APP/WEBSITE.

YOU ASSUME THE SOLE RISK OF MAKING USE OR RELYING ON THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES AVAILABLE ON THIS APP/WEBSITE. PINKSTA MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, COMPLETENESS, TIMELINESS, RELIABILITY, LEGALITY IN YOUR JURISDICTION, OR ACCURACY OF THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES DESCRIBED OR CONTAINED IN THIS APP/WEBSITE FOR ANY PURPOSE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PINKSTA DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SYSTEM INTEGRATION, DATA ACCURACY, AND QUIET ENJOYMENT. PINKSTA DOES NOT WARRANT THAT THE APP/WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM THE APP/WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

PINKSTA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE APP/WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OR SPECIAL DAMAGES IN CONNECTION WITH THESE TERMS AND CONDITION, THE SERVICE, THE APP/WEBSITE, OR THE PRODUCTS, WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE AND EVEN IF PINKSTA WAS ADVISED THAT SUCH DAMAGES WERE LIKELY OR POSSIBLE. IN NO EVENT WILL AGGREGATE LIABILITY OF PINKSTA TO YOU FOR ANY AND ALL CLAIMS ARISING IN CONNECTION WITH THESE TERMS AND CONDITIONS, THE SERVICE, THE APP/WEBSITE, OR THE PRODUCTS EXCEED THE GREATER OF (1) INR 500 (INDIAN RUPEES FIVE HUNDRED ONLY) OR (2) THE AMOUNTS YOU HAVE PAID TO COMPANY IN RELATION TO THE SERVICE, THE PRODUCTS OR THE USAGE OF THE APP/WEBSITE IN THE PAST 1 (ONE) MONTH HEREUNDER. YOU AGREE AND ACKNOWLEDGE THAT THIS LIMITATION OF LIABILITY IS AN ESSENTIAL TERM BETWEEN YOU AND PINKSTA RELATING TO THE PROVISION OF THE APP/WEBSITE, THE SERVICE AND THE PRODUCTS TO YOU, AND PINKSTA WOULD NOT PROVIDE THE APP/WEBSITE OR SERVICE OR PRODUCTS TO YOU WITHOUT THIS LIMITATION.

PINKSTA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING IN RELATION TO (1) THE USE OR CONSUMPTION OF PRODUCTS/SERVICES PROCURED/MANUFACTURED BY THIRD PARTIES OR (2) THE PRODUCTS/SERVICES DELIVERED TO YOU BY ANY THIRD PARTY. PINKSTA ASSUMES NO RESPONSIBILITY FOR EXAMINING OR EVALUATING THE PRODUCTS AND SERVICES OFFERED BY THEM. PINKSTA DOES NOT WARRANT THE OFFERINGS OF, ANY OF THESE BUSINESSES OR INDIVIDUALS. PINKSTA DOES NOT ENDORSE, IN ANY WAY, ANY THIRD PARTY PRODUCTS OR SERVICES OR APP/WEBSITE’S CONTENT THEREOF. ANY CLAIM IN RESPECT OF THE SAME SHALL BE MADE DIRECTLY WITH THE THIRD PARTY.

User Submissions

PINKSTA welcomes your comments about your experiences shopping with us and your suggestions about how to improve the App/Website. The App/Website permit the submission of written works, photos, any kind of vector, designs, caricatures, comments, ideas, suggestions, information, audio files, videos or other communications submitted by you and other users of the App/Website (“User Submissions”) and the hosting, sharing and/or publishing of the User Submissions. Any comments, ideas, suggestions, information, or any other content you contribute to PINKSTA or the App/Website (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for PINKSTA to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You agree and understand that whether or not such User Submissions are published on the App/Website, PINKSTA does not guarantee any confidentiality with respect to any such submissions. Furthermore, you agree and acknowledge that PINKSTA may publish your name and submissions on the App/Website, PINKSTA managed social media, advertising, print material or in any other press releases of media items. PINKSTA may use (in whole or in part) any photos, designs, caricatures, comments, ideas, suggestions, information for any kind of publicity ( indoor , outdoor, electronic, TV, social media, social networking).

In relation to your User Submission you covenant, represent and warrant that:
You own or otherwise have the necessary licenses, rights, consents and permissions to use and authorize PINKSTA to use all patent, trade mark, trade secret, copyright or other proprietary rights in and to any and all the User Submissions to enable inclusion and use of the User Submissions in the manner contemplated by the App/Website and the Terms & Conditions .

In connection with your User Submissions, you agree that you will not (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant PINKSTA all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that may cause or likely to cause any damage to PINKSTA or any third party; (iii) submit material that is unlawful, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (iv) post advertisements or solicitations of business: (v) impersonate another person.

Your agrees and acknowledge that PINKSTA does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and PINKSTA expressly disclaims any and all liability in connection with User Submissions. Furthermore, PINKSTA does not permit copyright infringing activities and infringement of intellectual property rights on the App/Website, and PINKSTA is entitled to block and remove all content and User Submissions if properly notified that such content or User Submission infringes on another's intellectual property rights. PINKSTA reserves the right to remove content and User Submissions without any prior notice.

PINKSTA reserves the sole and full right to terminate, without notice, without any explanation, a user's access to its App/Website.
PINKSTA may also terminate, without notice, a user's access to its App/Website, if the user is determined to be a repeat infringer. A repeat infringer is a User who has been notified of infringing activity twice and/or has had a User Submission removed from the App/Website. PINKSTA also reserves the right to decide whether content or a User Submission is appropriate and complies with these Terms & Conditions for violations other than copyright infringement and violations of intellectual property law, such as, but not limited to, pornography, obscene or defamatory material, or excessive length.

Indemnity

You agree to indemnify, defend and hold harmless PINKSTA, its affiliates, and all of their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses) relating to or arising in connection with (i) your use of and access to the App/Website; (ii) your violation of any term of these Terms & Conditions; and (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; (iv) any claim that one of your User Submissions caused damage to a third party; and (v) use of the User Submissions by PINKSTA.

Ability to accept the Terms & Conditions

You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms & Conditions, and to abide by and comply with these Terms & Conditions.

Applicable Law & Jurisdiction

By accessing the App/Website, you agree that the laws of India, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and PINKSTA or its affiliates. All disputes arising under the terms and conditions shall be attempted to be resolved through negotiations. Any claim or dispute between you and PINKSTA, if not resolved through negotiations, that arises in whole or in part from accessing or using the App/Website or in relation to orders, offers, delivery, quality or any such products or services offered through the App/Website, shall be decided exclusively by a court of competent jurisdiction located in New Delhi, India only. All claims and disputes arising under the terms and conditions should be notified to PINKSTA within 10 working days from the event date after which you shall have no claim against PINKSTA.

Local Laws

PINKSTA makes no representation that the products/materials/services as mentioned on the App/Website is appropriate or available for use in other locations, and access to them from territories where any of the contents of this App/Website are illegal, is prohibited. Further, PINKSTA makes no representation that the products and services available for sale or use on the App/Website are appropriate or available for use in other locations, and use or purchase of such products or services from territories where such purchase or use is illegal is prohibited. If you choose to access or make purchases from the App/Website from other locations, you do so on your own volition and are responsible for compliance with any applicable local laws.

Entire Agreement

These Terms and Conditions, together with PINKSTA’s return policy, security and privacy, substitution policy, privacy policy, disclaimers and other rules and policies posted on the App/Website, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and PINKSTA with respect to your use of and material available through the App/Website, and they supersede all prior or contemporaneous communications and proposals between you and PINKSTA, if any, with respect to the App/Website. Any rights not expressly granted in these Terms and Conditions are reserved.

General

In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to any law or deemed invalid, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and PINKSTA as a result of these Terms and Conditions or your use of the App/Website. No waiver of any term of these Terms & Conditions shall be deemed a further or continuing waiver of such term or any other term, and the failure by PINKSTA to assert any right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision.

Important Notice to Webmasters

You shall not use or deploy the Trademarks in the html coding of any App/Website and/or hidden text to aid indexing by search services by listing selected keywords in order to display those pages when a user types into a search service.
Linking to any content/pages on the App/Website is prohibited absent express written permission from PINKSTA. Framing the PINKSTA App/Website with links, Metatags, advertisements and/or other information not originating from the PINKSTA App/Website is expressly prohibited.

Our Policies and Terms & Conditions (including, but not limited to Privacy Policy, Legal Disclaimer , Shipping Disclaimer, return policy, security , privacy, substitution policy, privacy policy, disclaimers and other rules ) are subject to change at any time without notice. To make sure you are aware of any changes, please review these periodically. By visiting the App/Website you agree to be bound by the policies and terms & conditions of PinkStar. If you do not agree please do not use or access our App/Website. Any delay or failure in any communication (including, but not limited to letter, email, message on social networks, App/Website updates and sms) have no liability on PINKSTA. In any circumstance, any order of any product/service cannot be cancelled. Any claim or dispute between you and PINKSTA that arises in whole or in part from accessing or using the App/Website or in relation to orders, delivery, quality or any such products or services offered through the App/Website, shall be decided exclusively by a court of competent jurisdiction located in New Delhi, India only.